1. How do I get content from MofoBox.com?
2. I downloaded some content but got an error! Is there a problem with my phone?
3. I downloaded a FunTone, but my mobile won't play it! why?

1. Does it cost anything?
2. My phone model is not listed on your site; what should I do?
3. What about my privacy?
4. Are there special conditions to using MofoBox?
5. How do I activate my account by going to my email?

1. My phone can't connect to the address provided in the SMS you sent me. What's going wrong?
2. I downloaded a polyphonic ringtone, but it doesn't sound anything like it does on your website. What's the deal?
3. The polyphonic ringtone I downloaded is too quiet on my phone. What can I do about this?
4. I got an SMS with an Internet address in it. What do I need to do with this?
5. I didn't receive an SMS showing me where to pick up my item. What do I do?
6. I collected my item but can't find it anywhere on my phone now. Where is it?
7. When I collected a polyphonic ringtone with my Nokia phone, it says "Ringing tone received" but when I try to play it, it says "Can't open file". What is happening?
8. When I try to collect an item I get a "406 Not Acceptable" error or "Unknown file type" or "Content not supported". This sounds bad. What do I do?

How do I get the content from this MofoBox?

Just register.

By registering you will have created your own personal MofoBox. Add the ringtone, wallpaper or game you want to your MofoBox then go to your MofoBox via your personal Wap url (using your phone) and download the content to your phone.

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Bookmark the WAP site on you phone so you can easily come back later.

You can also come to this website anytime to get more of the games, ringtones and wallpapers.

Remember, for funtones, polyphonics, wallpapers and java-games your phone must not only be WAP capable, it must also be WAP enabled with your carrier. Test your WAP first and make sure you've got space on your phone for the new content! Also make sure your phone has reasonable signal reception. WAP/GPRS does not work very well in poor signal conditions.

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I downloaded some content but got an error! Is there a problem with my phone?

Plenty of phones are WAP capable but some older models can't play polyphonic ringtones or display photographs. We do not support Monophonic ringtones or picture messages. We will be updating the list of phones all the time so please keep checking back to see if your phone is listed. If your phone is not on our list please email us with your phone model at phonelist@mofobox.com and will try and get your model phone into the list asap.

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I downloaded a FunTone, but my mobile won't play it! why?

FunTones are real tones and your mobile must be able to play real tones. Check your manual for compatibility.

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General questions

Does it cost anything?

It’s Free, but downloading pictures, polyphonic ring-tones and Java games to your phone is done using a GPRS connection. Carrier charges apply for GPRS connections. Please check with your carrier for your data rates before going nuts.

Standard rate SMS charges may apply. We will use SMS on the Web site and WAP site where it makes using the service easier . If you decide to use the SMS option in some cases the carriers will charge a standard rate cost for an SMS even if you receive an SMS (USA mainly).

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My phone model is not listed on your site; what should I do?

We provide the phone model lists to help you get the best results for your phone. If your model isn't listed then you can try a similar model. If you pick a similar model you may find wallpapers come through not quite matching your screen size and ring-tones not sounding quite right. If your model isn't listed send us an email to phonelist@mofobox.com and tell us your phone model and will try and get it on the list ASAP.

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What about my privacy?

Read our privacy policy for the details.

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Are there special conditions to using MofoBox?

Yes. They are listed in our terms & conditions.

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How do I activate my account by going to my email?

When you register we send you an email with a link in it to the email address you provided. Just go to our email and click on the link and this will take you to a new page with a login. Just login and you can start using MoFoBox. Also please look in your junk mail folder as some of you are properly getting blocked by an Antivirirus program (because we have put a link in the email). Add DoNotReply@mofobox.com to your address book or put it in your safe senders list.

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Polyphonic ringtones and wallpapers

My phone can't connect to the address provided on the site or in the SMS you sent me. What's going wrong?

You need to make sure your phone supports WAP (Internet access). Most modern phones provide this functionality. Talk to your service provider to make sure WAP is activated on your phone. Some service providers provide mobile phones with WAP deactivated by default. They can generally activate this for you with a phone call to their general inquiries number. Also make sure your phone has reasonable signal reception. WAP/GPRS does not work very well in poor signal conditions.

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I downloaded a polyphonic ringtone, but it doesn't sound anything like it does on your website. What's the deal?

Some phones, like the old Nokia 6610, have very poor support for polyphonic ringtones. This is because they are only capable of playing a small number of instruments simultaneously.

If you really like your polyphonic ringtones, we recommend you purchase a more capable phone such as the Sony Ericssons and newer Nokias. Make sure you check that it can play at least 16 instruments per song.

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The polyphonic ringtone I downloaded is too quiet on my phone. What can I do about this?

Many Sony-Ericsson T-series phones suffer from a problem with polyphonic ringtones being too quiet to be useful. Sony-Ericsson released a firmware upgrade for their phones which resolves this issue. This can be obtained by visiting any Sony-Ericsson service centre.

If you experience this problem, please make sure you set ringtone volume to maximum and do not have ringtones set to 'Ascending' (starting quiet and getting louder).

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I got an SMS with an Internet address in it. What do I need to do with this?

If your phone doesn't do it automatically, you need to connect to the address shown to go to your MofoBox. Do not try to connect to this address with your computer's browser or you may prevent your phone from being able to access it.

If you have any trouble getting your item send an email to support@mofobox.com with your mobile, make and model and explain what happened.

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I didn't receive an SMS showing me where to pick up my item. What do I do?

You need to contact us if you haven't received any SMS from us. Generally you should receive your SMS within a few minutes, but some delays (certainly not longer than 24 hours) can occur. Send an email to support@mofobox.com with your mobile phone number, make and model and explain what happened

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I collected my my item but can't find it anywhere on my phone now. Where is it?

You probably did not choose to save it to your phone. Try downloading it again and then save it.

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When I collect a polyphonic ringtone with my Nokia phone, it says "Ringing tone received" but when I try to play it, it says "Can't open file". What is happening?

Some of the older Nokia phone models that support polyphonic ringtones or support them very poorly. These ringtones usually play fine on all other phones that support polyphonics.

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When I try to collect an item I get a "406 Not Acceptable" error or "Unknown file type" or "Content not supported". This sounds bad. What do I do?

Firstly, before you download, you should always make sure your phone is on our compatibility list. We may not be able help you if you are using a phone that we do not explicitly support.

If the problem persists, please contact us as soon as possible and we will assist you in getting your item working.

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